You can refund all or part of an invoice payment by following the process shown below:
- Unallocate the receipt. See How to Fix receipting Errors for details.
- Create a credit note against the invoice. See How to Create a Credit Note for details.
- Create an adjustment and allocate it against an unallocated receipt. See How to Create a CR Adjustment for details.
At this stage, the account balance in Billdozer will be in credit and a bank refund will be performed. Once the bank refund has been completed, continue with step 3 below.
Processing a refund – typical example