You can only recollect unpaid items if the payment error is a non-permanent error, such as insufficient funds or payment stopped by account holder. You can not recollect unpaid items if the payment error is a permanent error such as account closed, account does not exist, card expired, etc. For permanent errors, you must add new bank or card details and then try to send for payment again.
To recollect unpaid items due to a non-permanent error:
- Find the unpaid invoice on the Invoice Management screen. See Accounting > Invoice Management.
- Click Actions > Select – Add/Move to batch. If there is not a suitable batch, create one as described under Create Invoice Batch.
- Send the batch for payment as described under Send for Payment.
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